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Shipping & Processing

PRODUCT CARE

The Sleepless Creative jewellery is made from polymer clay and resin. Please avoid contact with harsh chemicals such as perfume, hairspray and cosmetics. To clean, simply wipe with a damp cloth. Polymer clay is slightly flexible, however it may be damaged if over flexed or dropped.

Tassel Care

To keep your tassels looking as good as new, we recommended they be hung when not worn. To neaten tassels, iron with a warm iron.

For hygienic reasons, no returns or change of mind is offered unless the product is damaged. Please contact me should you have any issues with your order and I will do my best to arrange a favourable outcome.

RETURNS/REFUNDS

Due to hygiene reasons we do not offer refunds on change of mind, however if your item arrives damaged or is faulty please notify me within 7 days and I can arrange a full refund or replacement. If you have any other concerns with your item, please contact me via info@thesleeplesscreative.com.au and I will endeavour to find a favourable outcome for you.

PROCESSING TIME

Please allow 1-2 business days processing time before your order is shipped.

SHIPPING

All orders are boxed and sent via Australia Post.

Domestic Delivery

All packages are sent via Standard Parcel Post, unless an Express upgrade is selected at checkout.

Standard Parcel Post delivery times vary from 2-6 business days depending on your location.

Express Parcel Post delivery times vary from 1-2 business days depending on your location.

All parcels include tracking and you will be supplied with a tracking number once your order has been shipped. You can keep track of your order by visiting the Australia Post website and entering your tracking number here: https://auspost.com.au/mypost/track/

please contact me via info@thesleeplesscreative.com.au should you have any issues with tracking your parcel.

All domestic purchases over $100 receive FREE Standard shipping.

Standard Parcel Post fee: $8 AUD

Express Parcel Post fee: $11 AUD

 

International Delivery

All international parcels will be sent via Standard International Parcel Post.

All parcels include tracking and you will be supplied with a tracking number once your order has been shipped. You can keep track of your order by visiting the Australia Post website and entering your tracking number here: https://auspost.com.au/mypost/track/

International delivery times vary from 5-21 days depending on location

Estimated delivery times for your location can be found by visiting the Australia Post website and entering  your country and postcode here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

All orders are sent from postcode 3078.

International shipping rate varies depending on your world zone, shipping cost will be generated at checkout and includes tracking.

We do not offer an express international shipping option, but please contact me for a quote should you wish to expedite shipping.

Non delivery or lost parcels

Should your parcel not be delivered or arrives damaged, please contact me via info@thesleeplesscreative.com.au

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. The Sleepless Creative is not responsible for delays due to customs.